COOL CARPORTS & AWNINGS (PTY) LTD

(Registration number : 2016/184710/07)

PRIVACY STATEMENT

POPI (PROTECTION OF PERSONAL INFORMATION)


What is the POPI Act


We respect your right to privacy and therefore aim to ensure that we comply with the legal requirement of the POPI Act which regulates the manner in which we collect, process, store, share and destroy any personal information which you have provided to us.


What information will we collect


1. Cool Carports & Awnings (Pty) Ltd will collect the following Personal information from our Clients/Customers :


a. Full Name and Surname of Individual.

b. Erf Number with actual full Physical address

c. Contact telephone number

d. Full Name of Business

e. Full Physical Address of Business

f. Business Registration Number as well as VAT Number (Where applicable)

g. Contact telephone number of business

h. Name of contact person @ Business


Why do we collect Personal Information


We collect personal information in order to liaise with you telephonically, via our website or email so that we may:


1. respond to any query or comment received from you;

2. inform you of new services;

3. enable us to process, validate and verify information and requests for the supply of services;

4. for the purposes for which you specifically provided the information; and

5. generally to improve your experience on our website/email


Minors


If you are under 18 years of age (minor), we will require the consent of your parent/guardian/competent person before we process such personal information.


Processing of Information


We will share your personal information:


1. in order to comply with applicable law or with legal process served on our company;

2. in order to protect and defend the rights or property of our company; and

3. with employees and/or third parties who assist us in providing services to you and thus require your personal information in order to render a proper and efficient service. We will ensure that all such employees and third party service providers, having access to your personal information, are bound by confidentiality agreements.


Security Measures


We will:


1. treat your personal information as strictly confidential;

2. take appropriate technical and organisational measures to ensure that your personal information is kept secure and is protected against unauthorised or unlawful processing, accidental loss, destruction or damage, alteration, disclosure or access;

3. promptly notify you if we become aware of any unauthorised use, disclosure or processing of your personal information;

4. provide you with reasonable evidence of our compliance with our obligations under this policy on reasonable request; and

5. We will not retain your personal information longer than the period for which it was originally required, unless we are required by law to do so, or you consent to us retaining such information for a longer period.


ALTHOUGH WE TAKE THE AFOREMENTIONED PRECAUTIONS IN PROTECTING YOUR PERSONAL INFORMATION, WE SHALL HOWEVER NOT BE LIABLE FOR ANY LOSS OR DAMAGE, HOWSOEVER ARISING, SUFFERED AS A RESULT OF THE DISCLOSURE OF SUCH INFORMATION IF BEYOND OUR REASONABLE CONTROL.


Collection of Information by “Cookies”


You are aware that information and data is automatically collected through the standard operation of the Internet servers and through the use of "cookies." "Cookies" are small text files a website can use to recognise repeat users, facilitate the user's ongoing access to and use of the website and allow a website to track usage behaviour and compile aggregate data that will allow content improvements and targeted advertising. Cookies are not programs that come onto your system and damage files. Generally, cookies work by assigning a unique number to you that has no meaning outside the assigning site. If you do not want information collected through the use of cookies, there is a simple procedure in most browsers that allows you to deny or accept the cookie feature; however, you should note that cookies may be necessary to provide you with certain features (e.g., customized delivery of information) available on our Website


Your rights :


You have the right at any time to:


1. rectify the Personal Information collected by us;

2. object to the processing of Personal Information (subject to legislation);

3. request the return or destruction of Personal Information (subject to legislation);

4. lodge a complaint with the company.


All enquiries must be addressed to the information officer: Liesel Billington who can be contacted via email at liesel@coolcarports.co.za or via telephone on 082 331 8355 You can also complain to the Information Regulator if you are unhappy with how we have used your Information.


You can also complain to the Information Regulator if you are unhappy with how we have used your Information.


Their contact details are as follows:


The Information Regulator (South Africa)

JD House

27 Stiemens Street

Braamfontein

Johannesburg

2001


Complaints email: complaints.IR@justice.gov.za

COOL CARPORTS & AWNINGS (PTY) LTD  WEBSITE TERMS & CONDITIONS : 

PRIVACY STATEMENT

POPI (PROTECTION OF PERSONAL INFORMATION)


Acceptance of Terms 


Cool Carports & Awnings (Pty) Ltd permits the use of this Website subject to these terms and conditions ("the Terms and Conditions"). By using this Website in any way, you shall be deemed to have accepted all the Terms and Conditions unconditionally. You must not use this Website if you do not agree to the Terms and Conditions. In the event of any conflict between the Terms and Conditions and any other conditions stipulated elsewhere, including in one of our supplier’s terms and conditions, the Terms and Conditions as contained herein will prevail.  


Use of the Website  


The contents of this Website, including any content, information, software, icons, text, links, graphics, lay-outs, images, sound clips, trade names, logos, trademarks and service marks are protected by law, including but not limited to copyright and trade mark law, and are owned by or licensed to Cool Carports & Awnings (Pty) Ltd. No license to or right in any of such contents is granted to or conferred upon you. Any unauthorized use, distribution or reproduction of the said contents is prohibited.  


By entering this Website, you agree that you will not use any device, software or other instrumentality to interfere or attempt to interfere with the proper working of the Website and that you will not take any action that imposes an unreasonable or disproportionately large load on our infrastructure. In addition, you agree that you will not use any robot, spider, other automatic device, or manual process to monitor or copy the pages of the Website or the content contained herein, without the prior written consent from an authorized Cool Carports & Awnings (Pty) Ltd  representative (such consent is deemed given for standard search engine technology employed by Internet search websites to direct Internet users to this Website). You may not use the Website to distribute material which is defamatory, offensive, and unlawful or contains hate speech.  


Disclaimer  


While Cool Carports & Awnings (Pty) Ltd  takes reasonable measures to ensure that the contents of this Website are accurate and complete, Cool Carports & Awnings (Pty) Ltd makes no representations or warranties, whether express or implied, as to the quality, timeliness, operation, integrity, availability or functionality of this Website or as to the accuracy, completeness or reliability of any information on this Website.  Cool Carports & Awnings (Pty) Ltd reserves the right to make changes, corrections and/or improvements to the information and to the products and programs described in such information, at any time without notice.  


Cool Carports & Awnings (Pty) Ltd will use reasonable endeavours to maintain the availability of the Website, except during scheduled maintenance periods, and reserves the right to discontinue providing the Website or the service or any part thereof with or without notice to you. Any person who accesses this Website or relies on this Website or on the information contained in this Website does so at his or her own risk.  


In addition to the disclaimers contained elsewhere in these Terms and Conditions, Cool Carports & Awnings (Pty) Ltd also makes no warranty or representation, whether express or implied, that the information or files available on this Website are free of viruses, spyware, malware, trojans, destructive materials or any other data or code which is able to corrupt, destroy, compromise or jeopardise the operation, stability, security functionality or content of your computer system, computer network, hardware or software in any way. Cool Carports & Awnings (Pty) Ltd will not  accept any responsibility for any errors or omissions on this Website.  


Privacy Policy: 


Cool Carports & Awnings (Pty) Ltd has a strong commitment to providing excellent service to all of our customers and visitors of this Website, including respecting concerns about privacy.  Cool Carports & Awnings (Pty) Ltd will explicitly ask when we need information that personally identifies you or allows us to contact you ("personal information"). Generally this information is requested when making reservations; when requesting a particular service. You agree to provide accurate and current information, and not to impersonate or misrepresent any person or entity or falsely state or otherwise misrepresent your affiliation with anyone or anything.  

The purposes for which Cool Carports & Awnings (Pty) Ltd  will use your personal information are as follows: to transact with you via the website or email regarding purchase and reservation, to provide services to you via our website; to inform you of new features, services, special offers and products (provided you have consented to receiving such marketing material); to enable us to process, validate and verify reservations and requests for services and for the purposes for which you specifically provided the information; to improve your experience on our website.  

Cool Carports & Awnings (Pty) Ltd shall be entitled to disclose personal information if required to do so (a) to comply with applicable law or with legal process served on Cool Carports & Awnings (Pty) Ltd  (b) to protect and defend the rights or property of Cool Carports & Awnings (Pty) Ltd,  and (c) for the purposes of distributing same to various employees and/or third parties who assist Cool Carports & Awnings (Pty) Ltd in providing services to you and thus need to know your personal information in order to render a proper and efficient service to you. We will ensure that all such employees and/or third party service providers having access to your personal information are bound by appropriate and legally binding confidentiality and non-use obligations in relation to your personal information.  

You are aware that information and data is automatically collected through the standard operation of the Internet servers and through the use of "cookies." "Cookies" are small text files a website can use to recognise repeat users, facilitate the user's on going access to and use of the website and allow a website to track usage behaviour and compile aggregate data that will allow content improvements and targeted advertising. Cookies are not programs that come onto your system and damage files. Generally, cookies work by assigning a unique number to you that has no meaning outside the assigning site. If you do not want information collected through the use of cookies, there is a simple procedure in most browsers that allows you to deny or accept the cookie feature; however, you should note that cookies may be necessary to provide you with certain features (e.g., customized delivery of information) available on our Websites.  

WHILST COOL CARPORTS & AWNINGS (PTY) LTD IS OF INTENT TO TAKE REASONABLE MEASURES TO KEEP PERSONAL INFORMATION ABOUT YOU CONFIDENTIAL, IT SHALL HOWEVER NOT BE LIABLE FOR ANY LOSS OR DAMAGE, HOWSOEVER ARISING, SUFFERED AS A RESULT OF THE DISCLOSURE OF SUCH INFORMATION.  

Cool Carports & Awnings (Pty) Ltd  will:  


treat your personal information as strictly confidential;  

take appropriate technical and organisational measures to ensure that your personal information is kept secure and is protected against unauthorised or unlawful processing, accidental loss, destruction or damage, alteration, disclosure or access;  

Promptly notify you if we become aware of any unauthorised use, disclosure or processing of your personal information;  

provide you with reasonable evidence of our compliance with our obligations under this policy on reasonable request; and  

Upon your request, promptly return or destroy any and all of your personal information in our possession or control.  

We will not retain your personal information longer than the period for which it was originally needed, unless we are required by law to do so, or you consent to us retaining such information for a longer period.  


Linked Third-Party Website and Third-Party Content  


This Website may contain links or references to other websites outside of our control, including those of advertisers. These Terms and Conditions do not apply to those websites and Cool Carports & Awnings (Pty) Ltd is not responsible for the practices and/or privacy policies of those sites or the cookies those sites use. In addition, because Cool Carports & Awnings (Pty) Ltd has no control over such external sites and resources, you acknowledge and agree that Cool Carports & Awnings (Pty) Ltd is not responsible for ensuring the availability of such external websites or resources and does not endorse and is not responsible or liable for any content, advertising, products, or other materials on or available from such websites or resources. Your use of such other websites is entirely at your own risk and we are not responsible for any loss, expense, claim or damage, whether direct, indirect or consequential, arising from your use of such other websites or your reliance on any information contained on those websites. 

 

Permission for Hyperlinks, Deep Linking, Crawlers and Metatags  


Nobody may establish a hyperlink, frame, metatag or similar reference, whether electronically or otherwise (collectively referred to as linking), to this Website or any subsidiary pages before receiving the prior written approval of an authorised representative of Cool Carports & Awnings (Pty) Ltd, which may be withheld or granted subject to such conditions Cool Carports & Awnings (Pty) Ltd may specify from time to time. Furthermore, this Website or any part hereof may not be "framed" or "deep linked" in any way whatsoever. This Website may from time to time contain message boards which allow users to comment on their experience at Cool Carports & Awnings (Pty) Ltd.   At times those comments may contain references to matters not related to Cool Carports & Awnings (Pty) Ltd . Those references do not necessarily represent the views of Cool Carports & Awnings (Pty) Ltd  


Limitation of Liability  


COOL CARPORTS & AWNINGS (PTY) LTD SHALL IN NO WAY BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL INJURY, LOSS OR DAMAGES WHICH MIGHT ARISE FROM YOUR USE OF, OR RELIANCE UPON, ANY MATERIAL OR CONTENT CONTAINED IN THE WEBSITE OR ANY LINKED WEBSITE, OR ANY INABILITY TO USE THE WEBSITE, OR ANY UNLAWFUL ACTIVITY ON THE WEBSITE CAUSED BEYOND THE REASONABLE CONTROL OF COOL CARPORTS & AWNINGS (PTY) LTD.   


YOU HEREBY INDEMNIFY COOL CARPORTS & AWNINGS (PTY) LTD AGAINST ANY LOSS, CLAIM OR DAMAGE WHICH MAY BE SUFFERED BY YOURSELF OR ANY THIRD PARTY ARISING IN ANY WAY FROM YOUR USE OF THIS WEBSITE OR THE RECEIPT BY YOU OF AN ELECTRONIC MAIL FROM COOL CARPORTS & AWNINGS (PTY) LTD OR ONE THAT PURPORTS TO EMANATE FROM COOL CARPORTS & AWNINGS (PTY) LTD, UNLESS THE LOSS, CLAIM OR DAMAGE ARISES AS A RESULT OF THE GROSS NEGLIGENCE OF COOL CARPORTS & AWNINGS (PTY) LTD   


Changes to these Terms and Conditions  


Cool Carports & Awnings (Pty) Ltd reserves the right to update and/or amend the Terms and Conditions from time to time and without any notice, and you are accordingly encouraged to check the Website regularly. Any such change will only apply to your use of this Website after the change is displayed on this Website. If you use this Website after such updated or amended Terms and Conditions have been displayed on this Website, you will be deemed to have accepted such updates or amendments.  


Termination  


Cool Carports & Awnings (Pty) Ltd may in its sole discretion terminate, suspend and modify this Website and/or your use of this Website, with or without notice to you. You agree that Cool Carports & Awnings (Pty) Ltd will not be liable to you in the event that it chooses to suspend, modify or terminate this Website or your use of this Website.  


Governing Law  


The Terms and Conditions shall be governed and interpreted in accordance with the laws of the Republic of South Africa and application for any of the services offered on these pages or sites will constitute your consent and submission to the jurisdiction of the South African courts regarding all proceedings, transactions, applications or the like instituted by either party against the other, arising from any of the terms and conditions pertaining to such services.  


COOL CARPORTS & AWNINGS (PTY) LTD  E-mail Disclaimer

 1. “This email and any files transmitted with it are confidential and intended solely for the use of theindividual or entity to whom they are addressed.  If you have received this email in error, please notify your System Administrator.  This message contains confidential information and is intended only for the individual named.  If you are not named addressee you should not disseminate, distribute or copy this e-mail.  Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system.  If you are not the intended recipient you are notified  that disclosing, copying or taking any action in reliance on the contents of this information is strictly prohibited


2. “WARNING: Computer viruses can be transmitted via email. The recipient should check this email and any attachments for the presence of viruses.  Cool Carports & Awnings (Pty) Ltd accepts no liability for any damage caused by any virus transmitted in this email. E-mail transmission cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or omissions in the contents of this message, which arise as a result of e-mail transmissions.

“WARNING: Although Cool Carp[orts & Awnings (Pty) Ltd has taken reasonable precautions to ensure no viruses are present in this email, Cool Carports & Awnings (Pty) Ltd cannot accept responsibility for any loss or damage arising from the use of this email or attachments


3. “No employee or agent is authorized to conclude any binding agreement on behalf of Cool Carportsand Awnings (Pty) Ltd with another party by email without express written confirmation by the Director of Cool Carports & Awnings (Pty) Ltd

“Any agreements concluded with Cool Carports & Awnings (Pty) Ltd by using electronic correspondence shall only come into effect once Cool Carports & Awnings (Pty) Ltd has indicated such contract formation in a follow up communication


4. “Cool Carports & Awnings (Pty) Ltd accepts no liability for the content of this email, or for theconsequences of any actions taken on the basis of the information provided, unless that information  is subsequently confirmed in writing. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited"


5. “Any views or opinions presented in this email are solely those of the author and do not necessarily  represent those of Cool Carports & Awnings (Pty) Ltd. Employees of Cool Carports & Awnings (Pty) Ltd  are expressly required not to make defamatory statements and not to infringe or authorize infringement of copyright or any other legal right by email communications. Any such communication  is contrary to company policy and outside the scope of the employment of the individual concerned. Cool Carports & Awnings (Pty) Ltd will not accept any liability in respect of such communication, and the  employee responsible will be personally liable for any damages or other liability arising. 

No e-mail correspondence sent to Cool Carports & Awnings (Pty) Ltd shall be deemed to have been  received until Cool Carports & Awnings (Pty) Ltd has responded thereto. An auto-reply shall not constitute such a response


6. “This communication and its contents may be monitored for security and policy aberrations and  correspondence that may bring Cool Carports & Awnings (Pty) Ltd in disrepute.”


7. “Cool Carports & Awnings (Pty) Ltd retains the copyright to all e-mail messages sent from itscommunications  systems.”


8. “This e-mail disclaimer will at all time take precedence over any other e-mail disclaimer used or received by employees utilising the communications facilities of Cool Carports & Awnings (Pty) Ltd.”


9. “Cool Carports & Awnings (Pty) Ltd. is a limited company registered in South Africa. 



Registration Number : 2016/184710/07.  Registered office :   66 Franshoek Road, Durbanville Hills, 7550